Point out mistakes to just one person (if possible!) – Whether it's correcting a mistake, delivering negative feedback, or sending a reminder, try not to hit "Reply All." A personal message delivered directly is much more effective and appropriate.If it's urgent, say so – You can be polite, but push for a solution if the issue is critical.It says a lot about you (and it's not good). Don't upset or offend someone with a rude email. Be polite and professional– Even if someone has made a grave error, politeness pays.If you're going to correct someone, understand that it could impact their emotions, and be a pro about it. that's as outdated as a Microsoft web browser. "Pls fix, thx." This email (or any variation on it) is the typical 90s-style managerial B.S. Correcting someone in an email is a sensitive issue that can have a massive impact on the individual who has made the error.īefore we get to what to say in a correction email, here's what not to say in a correction email. Sometimes you'll pick up an error in an email that could cause inconvenience, embarrassment, upset, or offense. Don't believe us? Skip straight to the samples! 2. In fact, you can achieve this in just a few lines. If it's a meeting invite, for example, provide the correct date/time/location.ĭon't worry if this seems a lot to take in it's pretty simple to put into practice. Outline the next steps you will take to solve the problem – This is the critical part of your message.If you've sent the wrong product, for example, tell the customer they'll soon receive the correct one. Provide a solution – Acknowledging a mistake is crucial, but you must suggest a solution.Take responsibility – You did the (very minor) email crime now it's time to do time and take responsibility.Apologize for any inconvenience caused – In most cases, the impact won't be major – but it's important to apologize if it could have an impact.Acknowledging your mistake – Admit it, put your hands up, and take it on the chin.It's totally fine to send a follow-up email to correct your mistake.Ĭorrecting a mistake involves following this message structure: Half of your recipients will have opened it already.įirstly, take a deep breath and don't worry. You can try and recall the email, but this isn't the nineties. Let's say you've sent a meeting invite out with the wrong date. Next, we explain the formal format for correcting mistakes in emails and why accuracy is critically important.įinally, we finish with 4 correction email examples. Whatever your reasons for sending a correction email, we'll show you how to do it better. This can help provide a solution and safeguard their feelings. If you've made a mistake, you'll want to put things write quickly and clearly – and that's the purpose of this guide.Īs well as showing you how to correct your mistakes, we'll show you how to correct someone else sensitively. Whether at home, at home, or in our relationships – we can't always be perfect.
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